Last updated: September 2024

Privacy policy

1. Subject to the provisions hereof, Internet Service, Cable Service or both will be provided to the Subscriber on a Twenty- four (24) hours a day basis upon receipt of payment, together with the application, which comprised the signed APPLICATION FORM and THIS AGREEMENT.
2. The Subscriber will initiate the MEDIA SERVICE(S) by paying the Provider:
   
   1. A non-refundable installation fee
   2. The 1st Month Recurring Fee
   3. Other fees: Additional Materials, Right-to-use equipment etc.
      One Hundred & Twenty five feet of drop cable is allowed from the public pole to the subscriber’s premises; Any additional drop cable will attract a fee of J$25 per /Ft.

• • Installation fee is non-refundable after installation
  • The Provider reserves the right to change its fees.

3. Broadband Services are often assessed by personnel by the speed in bits-per-second, the Provider indemnify itself from

any claim to deliver an EXACT speed to anyone or to any device but shall deliver a speed in bits-per-second as per contract. Cable Services however are often assessed by packages and number of channels per package.

4. The Provider will supply Media Services to the location designated by the Subscriber within Five (5) business days of saidpayment.
5. The Subscriber agrees that the Installed Media Services will be used only within the Household of the Contract Subscriber.

• Any unauthorized connection to the Media Services within or from the said location entitles the Provider to disconnect its services from the said location with immediate effect. The Provider may assess Media Distribution Fees that the Subscriber shall be liable to pay for illegally redistributing the Provider Media Services. The Provider reserves the right to deny the Subscriber reconnection to the service after such breach and in doing so will demand the return of any equipment or material extended to the Subscriber. If reconnection is authorized after the investigation of the breach the subscriber will be required to pay a reconnection fee and a security deposit chargeable at the time.

6. Subsequent unauthorized connections to the Provider’s services within or from the said location entitles the Provider toconfiscate any material used to make such connections. The Provider reserve the right to permanently disconnect its Media services from the said location and or initiate criminal proceedings.

1. 1. The Subscriber is Responsible for the protection of the service and Equipment on the Premises. From time totime service interruptions may occur due to scheduled maintenance procedures or equipment failure, for whichthe Provider agrees that it will use its best efforts to restore the services as quickly as possible. In the event that there is a disruption in the delivery of the service(s) on to the Premises for a continuous unbroken period of seventy-two (72) hours the Provider agrees to make service fee adjustments for these interruptions, where the disruption is not caused by Acts of God including without prejudice to the generality of hurricane, fire, rainfall, flood, public power outages or any other reason beyond the sole control of the Provider. The Subscriber is responsible to report any disruption in the service(s) immediately. Where the service interruptions continue for 3 consecutive days the Provider agrees to rebate the Subscriber as at the date of the report. All complaints should be made to the office between the hours of 8:00am – 5p.m. Monday to Fridays and 9:00am – 4p.m. on Saturdays. Complaints will be addressed within 1-5 working days by the Provider.

7. Subscriber agrees to use all the Provider’s services and facilities at Subscriber’s own risk. Provider specifically disclaimsall warranties of merchantability and fitness for a particular purpose. In no event shall Provider be liable for any loss, or data, or other damages the client or the client’s agents may suffer. This includes but not limited to loss of data resultingfrom delays, non-deliveries, miss-deliveries, or service interruptions caused by its own negligence, subscriber’s errors or omissions, or due to the fault of third parties. Subscriber agrees to protect, defend, hold harmless and expeditiously indemnify Provider and its agents and service providers against any and all liability, claim, damage, loss of expense arising from claims of libel, unfair competition, unfair trademarks, trade names or patents, violations of rights and privacy and infringement of copyrights and property resulting from Subscriber’s use of Provider services.

8. All materials and equipment, not purchased by the Subscriber, installed by or on behalf of the Provider to serve theSubscriber remains the property of the Provider and shall be returned to the Provider free from any damage whatsoever,fair wear and tear excepted, upon the termination of service or if the service is suspended for 3 months. The Subscriber shall be liable to the Provider for any damage or loss suffered by the Provider as a result of the failure by the Subscriber to comply with the requirements of this provision.

9. Subscriber is solely responsible for securing Subscriber’s user name and password. Subscriber is solely responsible forrequesting change of Subscriber’s password as required to assure secure access to Subscriber’s account.

10. Provider’s account cannot be transferred or used by anyone other than the subscriber. Subscribers may not sell, lease,rent or assign the Media Services or parts of the service to any party not named in this policy.

11. The failure on the part of the Provider to deliver an invoice to the Subscriber shall not relieve the Subscriber of his/herobligation to pay the charges for the Services on or before the due date. In the event that the Subscriber does not receive an invoice from the Provider, the Subscriber shall be obliged to ascertain the amount owing to the Provider by contactingthe Provider by telephone at its customer service telephone number(s)

12. The Provider may vary the subscription fees and the terms and conditions of this Agreement upon giving the Subscriberreasonable notice. The use by the Subscriber of the Service(s) after such notification shall be deemed as an acceptanceby the Subscriber of such amendments. The Subscriber shall pay such varied fees for as long as the Subscriber continues to use the Service(s).

13. The Provider may from time to time and without prior notice alter, replace or reduce the number of channels provided as a part of its cable service where such amendment is beyond the reasonable control of the Provider including channels,which were previously advertised as a part of the Provider’s channel offerings. Any such amendment shall in no wayaffect the fees payable by the Subscriber to the Provider for the services. For the avoidance of doubt, the fees charged for cable services are not calculated on a per channel basis but on the package(s) of channels selected by the Subscriber. 

14. Subscriber shall ensure that its use of Provider’s network services shall not disrupt the Provider, its agents, serviceproviders and/or its associated networks or equipment forming part of the systems. Subscribers shall not transmit anycommunications where the meaning of the message, or its transmission or distribution, would violate any applicable laws or regulations or would likely be offensive to the recipient thereof. No message may be mass distributed, “broadcast,” or otherwise sent on an intrusive basis to any Provider’s Subscriber or to any directly or indirectly attached networks. Use of Provider’s connection in a manner that is disruptive, damaging, unlawful, offensive, or intrusive as determined by Provider shall be considered a breach of this policy and may result in cancellation of the service(s). At Provider’s discretion, access to Provider’s Media Account or agent for Provider’s Media Account may be revoked at any time for abusive conduct on the system and/or the Internet/cable and its resources as a whole. Provider and its officers are deemed as authority to define abusive conduct to the system, and definitions may periodically change or be amended to previous ones.

15. Subscriber is solely responsible for usage of Provider’s Services and any statement Subscriber makes on Provider’ssystem may be deemed a “publication” of the information entered. Acknowledging the foregoing, Subscriber specificallyagrees not to use Provider’s service in any manner that is illegal, libelous, or against any Provider’s policy or regulation policy. Services provided to the Subscriber by Provider may only be used for lawful purposes. Transmission or publication of any information, data or material in violation of any regulation or law in is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, patent, statutory common law, other statute, or proprietary interest of others or contain anything libelous, or any threatening material or obscene material. Provider reserves the right to remove any and all materials which infringe these restrictions. Such materials will be removed at any time upon receiving a complaint and or notice of copyright infringement or otherwise.

16. MEDIA SERVICES IS A PREPAID SERVICE. As such the monthly payment is due from the 1st of each month andbecomes over due on the 15th of the said month. Payments shall be made monthly as indicated in the Application.Provider also reserves the right to cancel any service/account without notice for reasons it sees as fit and just. Provider requires that its agreement be made with a person who is qualified to contract. As such, subscriber must be over the age of eighteen (18) years. Otherwise, a parent or guardian must accept this agreement and enclose the proper payment and Identification.

17. The Provider is NOT responsible for damages caused to the Subscriber’s equipment or any repairs to equipment ownedby the Subscriber. The Provider will repair or change Subscriber Internet/Cable Device, which is provided and owned byProvider for the interface to Subscriber Premises given that the damages are due to reasonable wear and tear processes, otherwise Subscriber will be responsible for the complete costs of repairs or replacement. ANY ADDITIONAL EQUIPMENT SHALL REMAIN THE PROPERTY OF HOMETIME ENTERTAINMENT LIMITED. a. power adapter and remotes are not covered in the Provider’s maintenance programs.

18. The Provider shall not be responsible in any way for Provider equipment malfunctions or damage of any kind towner'sequipment, belongs or premises due to any reason, including but not limited to acts of God, includingbut not limited to hurricane, lightning, earthquake, tornado, wind damage, hail, flooding and electrical surge.

PAYMENT

2. The subscriber agrees to pay the Provider a monthly subscription fee dependent on the package(s) chosen whichbecomes due on the first of each month. This payment will maintain the Provider’s Media Service(s) to the saidlocation, subject to the availability of electrical supply at the Subscriber’s premises. In the event that the Subscriber is making a payment for the services at a location other than Hometime Entertainment Limited’s office, the Subscriber shall allow five (5) extra business days for processing to ensure payment reaches Hometime Entertainment Limited within the five days allowed. The Provider will be entitled to charge the Subscriber a late/reconnection fee. In relation to any bank returned items the Provider will be entitled to charge the Subscriber a fee plus G.C.T. In consideration of the Provider agreeing to provide the Service, the Subscriber hereby agrees not to make or in any way assist in the making of any claim against the Provider in relation to any damages, loss or injury arising or resulting from the installation, operation and maintenance of the Provider’s plant and equipment on the Premises or in relation to the provision of the services or any disruption of the services.

19. All fees must be paid to the Provider’s offices or to any other institutions specified by the Provider

DISCONNECTION

20. The billing date for monthly subscription is the 1st of each month with a due date of the 15th of each month. If thesubscription remains unpaid after 15 days of the due date, the Provider will routinely disconnect its service(s) to theSubscriber. The Subscriber will pay a re-connection fee chargeable at the time plus all outstanding balance prior to re- connection
21. If you wish to have your personal information removed from our records, please contact us via email at services@hometimedigital.com. We will process your request promptly in accordance with our data protection policies.